RETURNS
You may only return your handset to us under the Distance Selling Act, unused and as new in it original packaging within 7 days of purchase. The day of despatch is counted as day 1.

If you return a sim free handset to us with 7 days you will be charged a £10 + VAT (£11.75p) restocking fee. Sim free phones will not be accepted after 7 days and returned to the customer at the customers cost.

Cancellation charges are in place to part cover the cost of sim cards, postage, administration & restocking. Actual costs are not reflected in the cancellation charges and are much high.

Faulty Handsets 28 Day replacement
If your handset is found to be faulty within 28 days from shipment you may return it to us for replacement. It is important that we receive the handset complete with it's original packaging and mains charger within 28 days of initial shipment. The day of despatch is counted as day 1. We regret that we cannot replace items outside this period (see section below).

When returning faulty handsets be sure to enclose you postage receipt so that we may refund your postage. Please use Royal Mail special delivery.

We regret that damaged handsets that have been used cannot be replaced and you must refer to your manufacturers warranty.

Distance Selling Regulation Act 2000
This act allows the consumer to return a product within 7 days from receipt of the goods if the product is unwanted. Please ensure that you inform us first to comply with this act & protect your consumer rights.

Sim free handsets may only be returned for credit if they are received back to us within 7 days from receipt to you & they have not been used in any aspect, whether that be by way of voice calls/MMS or text messages. Handsets received after this date or those that have been used shall be returned at your own expense. Where a refund is sought we reserve the right to charge the initial cost of delivery. We will not charge for the initial costs of delivery where the product supplied was not of satisfactory quality.

WARRANTY

24 Month Manufacturer Warranty
All phones are covered by the 24 month manufacturer Warranty (except Motorola & LG who only offer 12 months). If you have a problem with your phone within this period you may take it to an authorised service centre or ring the manufacturer for service or repair without charge (please ensure to take your receipt as proof of purchase).

Many manufacturers operate a pick and repair service which is free of charge. Click here for a manufacturer list or here for a list of authorised service centre.

Manufacturer Contact Numbers

Manufacturers may have different returns and repair policies. Some manufactures may pick up your faulty phone, repair it and return it to you. These manufacturers are outlined below. Some repairs may only be carried out by an authorised service centre.

Authorised Service Centres

We have compiled a short list of Authorised service centres who can quickly repair your phone. Return postage from the service centre is free of charge.